If you have customer facing staff, then conflict resolution should be a key part of your training program. The POC Management Conflict Resolution Course enables staff members to deal with aggression and potential violence in a calm, professional manner.
The skills gained in this course reduce the risk to your business while improving communication skills, which can be a huge benefit to a number of areas.
POC's Conflict Resolution Training syllabus is created in line with the very latest NHS Protect Guidance, and we constantly monitor any changes to these guidelines. Our course actually contains more than is required to pass any Care Quality Commission (CQC), Health & Safety (HSE), NHS Protect or NHS Litigation Authority inspection.